We will refund or exchange most goods if you return them within 7 days of purchase. The original invoice is required, so please keep this in a safe place. Goods returned after the 7 days period will attract a handling and restocking fee.
The products must still be in their original condition and packaging and you may not have used them at all. Returned products must be in the original condition and in undamaged packaging. The return is done so at the expense of the customer, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required. The products are re-parcelled in a suitable cardboard box and sealed properly for the return and resending of the new replacement item.
If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson.
Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund.
We will only consider exchanging or refunding a faulty product if it was used for its intended purpose and in accordance with the products instructions and/or user manual.
No refunds or exchanges will be made for a product that has been misused or purposely damaged. Goods which have been ordered through special arrangement order and which is not normal stock item may only be returned if defective.
If your product is defective within the first 6 months after you received them from us, we will repair them, replace them or give a refund. A faulty product will, where relevant, be subject to a technical assessment by a specialist before being repaired, replaced or refunded. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This process is of importance because it determines whether the goods may be repaired, replaced or refunded. We reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide feedback within 10 working days of receipt of the returned goods and to act accordingly.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6-month period. Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated on the manual or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
Once we have accepted a return and approved a refund, you will receive the refund in credit card, this is subject to the banking delays, electronic transfer directly into your account subject to 7 working days.